It’s not always easy to be heard via the telephone. Some choose to raise their voices in order to make themselves heard, which is not something we’d advise you to do. However, it is important to think about the language you use over the telephone, as well as speaking clearly and using a positive tone of voice maybe by increasing the pitch slightly.
It’s surprising how difficult some of us find it to make ourselves understood and I think this is mainly because we lose visual clues and are also unable to use visual gestures. Firstly, don’t panic, it’s as easy as simplifying the language you use, maybe replacing certain words to make sentences more concise. Another great tool to use to make yourself easy to understand and be heard is the phonetic alphabet, which we’ve talked about before within posts.
The simplest of sentences can turn into tongue twisters, so the real tip is to slow down a little, to ensure your words are clear and concise. In addition, don’t be afraid to check details asking short questions to ensure the person on the other end of the phone has understood what you’ve told them.
With over 21 years of experience in telephone answering, the team at Message Takers have certainly heard a telephone tongue twister or two during their time with headsets on answering calls for many different clients across the UK. We are professional and proficient at making people feel at ease. We know all the tricks to techniques to check details and ensure that those who call are understood clearly and that their messages are relayed to you. Do call us if you need assistance with telephone answering, it certainly gives the busy business owner more time to work on their business.