Emergencies Happen, we cannot control when, however we can prepare for some emergencies and have back up plans ready for events that could crucially affect your business.
Many of our clients when they sign up with Message Takers did not do so because it was part of their emergency planning process. The signed up because they wanted their phones answered for various reasons. However many of them have benefitted in unexpected ways, one of our clients (who only used us normally 2 days per week) sells disinfectant matting for farms etc and he had a family bereavement, just when a foot and mouth outbreak occurred he was in Cornwall no phone signal and his phones were ringing off the hook on a day he did not usually use us. However a ringing phone needs answering so we did just that unaware of the family problem at this point. We looked up the product details and delivery schedules on his website, checked on the disinfectant portions required and completely sold out of his stock for him within 24 hours. This could have been a disaster for his company reputation, but because he used our services he was able to deal with his emergency and we carried on his business in his absence.
You may already have a receptionist, or a person whose duties include taking all phone calls and making sure calls are attended to. But what happens if they receptionist calls in sick? It’s now that time of year when summer colds go round the office and you never know who is going to succumb next. You can’t really fault someone for getting sick, it happens, but it’s inconvenient when it does! If you’re signed up with a message taking service, you need only direct your calls to their number so that they can handle the calls, meaning that everyone else in the office can go on with their work interrupted. It’s a lot more cost effective than hiring a temp!
Why not look at signing up with a message taking now it is a fact that if you prepare yourself for unexpected, you will feel more secure