Be Ready for the Phone – How to quickly hide the stress in your voice
In this weather travelling to work is never going to be a straight forward process. We all know to allow extra time for journeys, but cannot control how others behave on the roads. Whether we’re walking into work later than usual or even arriving on time having faced a million obstacles on the way into the office, it’s going to affect our general mood at the beginning of the day.
However, we need to quickly alter that mood to get on with the day, because it’s not something we’d wish to share with our customers. Our first piece of advice is not to pick up the telephone before you’ve taken the following four steps to calm the heightened emotions and irritation within your voice.
Step One – Make yourself a hot drink
Take a moment to put on the kettle and make yourself a nice cup of coffee or tea. The time to make a drink will not only give you the opportunity to calm down, but the drink itself will warm you up and lubricate your vocal chords.
Step Two – Take Ten Seconds to Breathe
Whilst the kettle boils, take ten seconds to close your eyes and monitor your breathing. We know there’s not a lot of time to settle into the day, but most business environments will allow you to take ten seconds to concentrate on breathing.
Step Three – Plant that Smile
We’ve talked about smiling time and time again, but this is so important to ensure the correct level of inflection returns to your voice for those all-important telephone conversations.
Step Four – Quickly Share your Travel to Work Story with a Colleague and then…let it go!
When stressed the first thing we want to do is vent! Therefore, the first conversations with colleagues at the start of the day could turn into a big competition to see who’s had the most stressful journey into work. Try to consciously limit your account of your experience, perhaps by sharing it with just one person and then put it behind you. It’s all too easy to make your stressful journey your theme of conversation for the day, but this will not help you and you certainly don’t want to share any laboured negativity with your customers either.
We really hope these four steps help you to embrace your day by removing the stresses caused by traveling to work in these awful weather conditions. We have to recover from stress within seconds here at Message Takers, because once the clock gets to 8.30am the phones begin to ring and we’re handling calls on behalf of our clients and have to be at our very best, so we know the above works and works really well.
Have a great day from all the team here at Message Takers – Remember, if you need more time to remove the stress out of your voice before picking up the phone, we’re always on hand to help with telephone answering on your behalf – Call us on 01858 439000.