They say you can’t judge a book by its cover which relates to a multitude of situations where we do just that, but is it also now becoming commonplace to judge a phone call by its number and could this judgement be misleading?
With continued advancements in mobile technology, we are now very well versed in seeing who is calling, as our devices allow us to set up phone books pairing names with numbers that work for both outgoing and incoming calls. It’s rare now to answer a ringing phone that doesn’t give you some visual indication of the incoming number, name or that shows you the none availability of the number. This is both positive and negative for businesses.
If you have an established phone book within your telephone/mobile device, recognising an incoming call can be extremely beneficial, as you can greet the caller in an appropriate familiar tone. You also have the ability to field calls very quickly without having to take time to answer those that can wait for a response from you.
These benefits are great when you know or are familiar with contacts, but how about those that are new to you? We are very quick to make a judgement about some number sequences, because we instantly assume they’re going to be automated or unwanted sales calls. Some of us don’t like to answer the telephone to calls the present ‘No Caller ID’. There’s also a greater awareness of area codes, so if you are targeting local businesses, you maybe inclined to answer calls that present a local prefix above those that you are unaware of. It’s important to remember that business phone numbers can vary, with some using non-geographical numbers that can also present on outgoing calls.
Whilst we look upon the judgements we may make on calls we are receiving, as a business it’s also worth considering your caller ID. When you make a call, how does this appear on a telephone / mobile device? Will callers make a judgement about your caller ID when you call them for the first time?
As a telephone answering service, answering the ringing phone is key to our success. We cannot prejudge incoming calls, because our clients rely on us to answer their phones and there are very few certainties about who maybe calling. Our advanced computer system does present us with the telephone numbers of incoming calls when they are available, and we can allocate caller names to those that phone in regularly, but this simply allows us to prepare and answer those calls in a more familiar or professional manner.
If you find yourself fielding calls based on ID and telephone number rather than answering the ringing phone, it is important to remember that an incorrect judgement could cost you a new business enquiry. Assumptions about numbers and ‘No Caller ID’ could be made, but it could be your next big client calling. If time spent answering a ringing phone causes too much distraction you can always rely on our profession and prompt telephone answering service to field calls for you. Do call us to discuss your requirements on 01858 439000.