How Small Business Owners Eliminate the High Risk Plate Spinning Aspects of Appointment Book Management
Plate spinning is often used as an analogy when describing multiple task management. This is because you simply need to have eyes everywhere and concentrate hard on the many aspects of task management at all levels within the process. Most things don’t work to plan and you have to be ready to make the changes and catch those falling plates before they drop onto the floor and smash. Unfortunately those dropped plates are clients, customers and patients and this ultimately leads to financial loss.
Diary or appointment book management is very much a ‘multi task’ management process. This is because so many business owners are responsible for booking, re-arranging, cancelling and carrying out the appointments in their diaries/books – It’s simply the nature of their business and margins do not allow for the employment of staff members to carry out these duties. Often the business owner is a specialist within their profession, which can be anything from Beauty Therapist, Clinical Nurse / Doctor to Chiropodist/Podiatrist or Financial Advisor to Pest Controller.
So, not only do you carry out your appointments as (for example) a Beauty Therapist or Chiropodist, you then in between these answer calls as they come in, pick up messages, book, check, cancel, re-arrange and confirm appointments. I guess for most, this would be the plate spinning exercise. It’s not a direct part of your profession, but a necessary task in order to carry out the services (within the appointments) that will add to the bottom line and ultimately keep your business running.
It would be a dream come true for most to have a member of staff to carry out these duties on your behalf, but the employment of that person is simply too costly and you are reliant on only one person who will require holiday days, possibly sick pay and all other costs that are associated with their employment.
Here’s some great news – These tasks are being carried out on a daily basis for others that are just like you. They can now simply concentrate on carrying out appointments, because whilst they do so, their phones are being answered, appointments are being booked, checked, cancelled, re-arranged and confirmed by a friendly professional telephonist who knows about their business.
Message Takers works with Beauty Therapists, Chiropodists, Clinical Nurses & Doctors and Pest Controllers. We answer their phones using their business name, handle enquiries from clients and patients and book, check, cancel, re-arrange and confirm appointments. Small business owners with appointment lead businesses choose to work with us, because we are reliable, professional and cost a lot less money than employing a member of staff. They are delighted to have a small team of professional, polite telephonists who will always be at the end of the phone to speak to their clients.
Do talk to us to find out how we can help you with diary or appointment book management and eliminate the feeling and costly effects of plate spinning. Call: 01858 439000 or email Sharon@messagetakers.co.uk