It’s not easy to drop whatever you are doing in order to quickly answer the telephone. Imagine that you are in the middle of something very important, i.e. finding the appropriate wording for a letter you are writing to a customer and then your phone rings. Do you stop what you are doing to answer it? Advice for great telephone etiquette tells us that you should answer a business call within three rings but is this possible when you are focusing on other important tasks?
For many businesses, it’s not cost effective or even feasible to have a dedicated member of staff in place to answer the telephone and in these cases the responsibility for telephone answering is placed upon those who have many other tasks to perform within the business
We now live in a fast-paced world, people want quick responses and do not make or have time to wait for their call to be answered past three or four rings. This places businesses under increasing pressure to ensure the telephones are answered and that this is achieved within a timely fashion to match the suggested etiquette. After all, if calls are not answered, this can lead to missed opportunity effecting the bottom line.
More and more business of all sizes and types are reliant on external services in addition to their core staff members. These services often include the sourcing of external telephone answering assistance.
Welcome to Message Takers – Your Prompt & Professional Telephone Answering Service…
Message Takers offers businesses a prompt, polite and professional telephone answering service where calls are answered in the name of the business within three rings. This is because our team of telephonists have headsets on with a focus of simply answering the telephone. However, our support doesn’t end there, as we can offer additional services to telephone answering and message taking. Our team also book, cancel, check and change appointments for callers, take and process orders, and they can answer questions relevant to your business too. In addition, we can become your virtual office, as we offer back office support completing numerous administrative tasks. Do call us to find out more on 01858 439000.