It’s all too easy to get into a pickle whilst on the telephone. It’s particularly easy for those who are less experienced at making or taking telephone calls.
For some people, making or receiving telephone calls during work can be quite a nerve-wracking prospect and many will try to avoid doing so as often as they can get away with it.
There are some quick pieces of advice below that will make it less likely for you to get into embarrassing or unprofessional situations whilst on the phone.
1 Make sure you know exactly how to transfer an office call. It doesn’t sound professional to fumble with buttons or whisper for instructions when you are on the phone to a customer.
2 When on a call, if you are unsure or don’t know an answer to a question a caller is asking, tell them “I’ll find out and get back to you”. It might be advisable to give them a time frame for when you will return their call and it’s essential to stick to this and call them back at the agreed time.
3 Try to avoid interruptions whilst you make or receive calls, including prompts from colleagues working in the background.
4 If you wish to make improvements to your overall telephone manner, becoming aware of your smile is a great place to start.
5 When on the telephone be aware of pauses. Keep them under 10 seconds by keeping questions or topics of conversation to hand.
6 Too tempted to take a look at your mobile phone whilst in meetings? Don’t do it! Switch it off and hide it from view.
If you are better prepared when making calls, you’ll find that you can tackle your nerves and then be in a stronger position to gain more telephone experience.