It is not easy to start up and grow your own business. In the early days the focus most certainly has to be on quickly establishing a customer base or winning contracts to give the business a chance to develop.
You are therefore spending your time working directly with those who will help you reach this goal and it is pretty much a 24 / 7 process. Yes, we do have to sleep and eat, but in every waking moment (including those during the night) our thoughts are racing and working on areas of our new business all the time.
Whilst our focus is drawn to the core areas of the business, i.e. bringing in new sales and contracts, we don’t necessarily have the time, resources or budget to support all areas, even those that can help us in the long term. One of these vital areas is reception.
Most start ups and small businesses do not have the budget to employ a full or part time member of staff as their receptionist, particularly because it is possible that the volume of telephone calls they receive is not high enough to even justify the cost.
So, as a small business owner or someone starting your own business, you take on the role of receptionist. However, you are also the person who’s in and out of meetings each day, producing quotes, working in the business to provide your product / service to your clients and customers and keeping your finances in order where you look for that quiet afternoon each fortnight to keep accounts up to date. With all the best intentions, you will want to give your potential customers, clients and suppliers the very best you can.
During busier times and when you’re in meetings, they miss the chance to speak to you directly. There’s also the chance (without meaning to) that you could sound harassed, busy or like your mind is on other things and not on them when they call you on the telephone…does this sound like you?
(If you are your own receptionists – here’s 2 quick tips)
1 Answer your phone (even mobile) using your company name at all times – Don’t worry about tiny embarrassments if the call isn’t a business call and a friend without caller ID, because they’re of little consequence in comparison to giving a potential customer the wrong impression by answering with ‘Hello’, i.e. that you are working alone or not professional.
2 Record a concise voicemail message – “You have reached (Name) at (Company Name) I’m unable to take your call at the moment, but please do leave your name and contact telephone number and I will call you as soon as I am available.”
It’s completely understandable, but what is important is that you do have an alternative option available to you which is affordable. Many small businesses and start ups do employ a telephone answering service. A large percentage of these do so simply to create the impression of instant growth.
Confidentiality is maintained!!!
Your clients, customers and suppliers will not even know that you are using an answering service. This is as confidential as you make it.
An answering service has the technology to allow their telephonists to answer your phones using your company name.
Telephonists from the answering service are highly trained and will give the full impression that they are members of your team (staff employed by your business).
In short, you have instant receptionists and (if desired) a back office team to support your business without the responsibility or required budget of sick days, holidays and a variety of staffing issues – You simply pay the answering service, work with them on your instruction for answering calls, the information to collect for taking messages, who to transfer calls to (if applicable), the types of calls you want and those you don’t want and they will do the rest.
You can start working with an answering service as soon as today! Give Message Takers a call and discuss your requirements on 01858 439000 or email email@example.com