As a telephone answering service here at Message Takers we are used to fast paced appointment booking. Therefore, we can work very quickly and efficiently with electronic calendars and appointment booking systems.
When answering a telephone call to someone who wishes to book an appointment with one of our clients, our top priority (alongside great customer service) is to ensure that our client has all the information they need for the booking to successfully take place. We adopt a methodical approach to ensure we follow the procedures that clients set out for us.
Essentially, clients that require appointment bookings vary from chiropody to beauty and from pest control to physiotherapy. Each client has different requirements, for example when we book pest control appointments, certain details need to be collected for the appointment within the calendar and the booking form that also needs to be completed.
Here’s a top tip for you! If you are managing a calendar for yourself or on behalf of a colleague, you need to ensure you collect contact details for the booking. In many cases we take a name, telephone number, email address, postal address and booking details as required. If you don’t have it in mind to collect contact information you can get caught out, these are priority. When we talk about appointments, we often say we book, cancel, check and change them and the process is not always straightforward. It’s important that you have contact details for reference and to manage timings.
Clients with appointment books and calendars that use our telephone answering service have found that they’ve been busier fulfilling their commitments within the diaries than working on the booking process. In essence, this means they are carrying out their invoiceable / billable work increasing the bottom line on their balance sheets.
Do you need help to manage appointment booking? Please contact me (Sharon) on 01858 439000 to discuss your requirements.