Many UK businesses are choosing Telephone Answering Services to handle their incoming calls. It can be a very valuable way to retain clients, save time and money, and maintain a high level of effectiveness. There are many ways in which a Telephone Answering Service can benefit a business whether the company is small or big.
For the small business, a live telephone handling service can be a cost-effective alternative to an employed receptionist. Costs can equate to a service answering your phones for a whole year for the same cost as employing a good top class receptionist for a year! All calls from clients will be passed on
to a member of staff by email or text message, or patched through to you. Some businesses choose to use an Telephone Answering Services to book appointments. This is be done by using an online diary that both the business and answering service have access to, so that there is no chance of multiple bookings. This frees up much time and is very practical for someone like a Chiropodist or Beauty Therapist.
Additionally, another advantage for the smaller business is that using a
Telephone Answering Services will enhance the image of the business. At Message Takers all receptionists are trained to be highly professional and friendly. We take time to get to know our customers business which is part of the free trial we offer, this enables us to get to know your business and your clients as well as possible, many regular callers, calling in for your business will be greeted by their name.
Many Telephone Answering Services function much like call centres where calls are randomly assigned to different virtual receptionists. This is not an ideal situation, as chances are that the virtual receptionist handling the call will be unfamiliar with the company he or she is representing and thus won’t be able to represent the company or handle calls in the best way possible. We all want our clients to feel welcomed and special so we want them to assume that they are speaking to an in-house receptionist, and to do this the virtual receptionist must be familiar with your business.
A larger business can also use a Telephone Answering Services to its advantage. While the larger businesses will mostly all have in-house receptionists, an answering service can be a fantastic back-up. If the receptionist is sick, on holiday, or simply on a lunch break, an telephone answering service can take the calls. A Telephone Answering Services is a great idea for any business looking to for a way to handle their incoming calls.