Simplifying the Appointment Booking Process for the Chiropodist
To a number of chiropodists across the UK, the ability of simplifying the appointment booking process sounds like music to the ears. This is because administrative tasks from answering the phone, dealing with enquiries, making call backs and navigating an appointment book generally fall to you.
Alongside each client consultation the additional administrative tasks create a busy and sometimes unmanageable workload. What really becomes appealing is the affordability for this to actually change for the chiropodist working alone and I’d be delighted to take this opportunity to tell you more.
What happens to your appointment booking process when you are with a client?
When it’s only feasible to work alone, because employing someone to sit and answer calls can cost anything from £10 per hour upwards, the telephone has to take second place when you are with a client.
Many rely on voicemail to answer calls and grab opportunities to return them between appointment slots. Potential appointment slots are also kept clear to allow for this extra administrative work reducing potential appointment numbers, which affects your potential earning power.
It is also suggested in many cases that not answering the telephone can make the difference between a full and partially full appointment book, because those calling don’t always leave messages for a call back and try somewhere else instead. Problems are also created when clients make single attempts to call to change or cancel an appointment, which increases DNA rates.
How can you ensure your telephone calls are answered when you are with a client?
The obvious answer is to take on a staff member to answer your telephone calls, but this is expensive and the reliance on just one employee doesn’t address all of the issues created by the unanswered phone, especially when taking into account holidays, lunch breaks, sickness and other employee related responsibilities.
Have you thought about talking to a telephone answering service?
Often the telephone answering service is seen as a call centre operation where telephonists stick to a script and this is certainly not the answer for those who need their clients to receive a professional, efficient and helpful service.
Smaller telephone answering services such as Message Takers do not work with scripts and through effective communication and training have considerable experience in handling enquiries, booking, cancelling, checking and changing appointments and working with many different electronic appointment booking systems for chiropodists throughout the UK.
The service is affordable as it is much lower in cost compared to employing staff and immensely beneficial as you instantly gain around four to five friendly professionals answering your practice phone on your behalf.
Message Takers will:
· Answer all incoming calls
· Greet each caller using your practice name
· Handle enquiries
· Book, check, change or cancel appointments
· Take detailed messages when consultation call backs are required
Chiropodists who use Message Takers like the fact that their clients become familiar with our team, because it truly creates an appearance that we are working as their receptionists. The chiropodist also finds that they can fill up their appointment books with much less time spent on administrative tasks. They are delighted that more clients call them to make repeat appointments and DNAs are reduced dramatically too.
Do call us to talk about your requirements on 01858 439000 – Using a telephone answering service to handle your calls is not unachievable even if you still rely on a paper diary, because we can very quickly set up a simple system that can work affectively for you.