What exactly do I mean by telephone answering on tap? It means that the use of the telephone answering service provided by Message Takers is a service you can switch on, switch off, just as you would a tap.
Transferring Your Calls – Well many businesses we initially speak to about telephone answering make the assumption that the telephones being transferred is a one off process and that their calls are then ours to answer. Their concerns include cost management, because they feel that they would no longer be in control of the service. However, I do have to reassure you at this point that our service pricing is very clear and well structured and there are no hidden costs even for those using the telephone answering service as a permanent arrangement.
The Full Time Receptionist – Using our telephone answering service on a permanent basis appeals to some, because they essentially want us to answer their phones on a permanent basis acting as their receptionists.
The Flexibility of a Telephone Answering Service – Our service works incredibly well for numerous small business owners and they do use it on tap. They find this beneficial, because they are in the stages where they are working to grow their businesses and many are working alone to do this. They like the fact that they can still answer their own phones when they are available, because they want to maintain direct contact with their clients as their business grows.
Answered by a Person – However, they are delighted to have the ability to transfer their phones across to Message Takers at times when they are unavailable, which is mainly when they are in meetings. They like the fact that their telephone is being answered by a person and that the caller does not have their call answered by voicemail.
Contributing to Customer Service – Many of our small business clients work closely with us to ensure we have information about their businesses and this allows us to answer queries that callers may have and provide them with assistance, we are contributing to the customer service they offer to their clients.
The Illusion of Growth – As you know, Message Takers is a confidential telephone answering service and this in itself provides a large benefit to the small business. Instantly callers are given the impression that more staff are working for your business. We act as if we are your staff members from answering the call in your company’s name to referring to your business as us and our etc. In addition, you can use a landline as your main telephone number and remove the option of the mobile, which again demonstrates growth and moves away from the impression that you are a one man band.
Do give us a call and talk through your requirements 01858 439000.
Are there times when you are unavailable and your callers are hitting your voicemail?
Is your mobile number the only number you feel confident about promoting as a contact number for customers?