Passion and total dedication drive us to run our own businesses. We work hard and like to remain in control of all aspects of the business ensuring that it develops and grows in the ways we want it to.
Whilst working on and within the business day to day does make you feel like your focus is strong and you are committed to your goals, it doesn’t always get the best results.
We often read advice that tells us to step away, look down from above, assess what’s happening within our business in order to make important decisions and move forward. At the same time we’re telling ourselves that this isn’t something we can do, because we have this task to do or that meeting to go to and this becomes normal and commonplace.
So, when the prospect or the thought of a holiday pops into our minds, we begin to dismiss this too, but we should take a break. Most of us do take an annual holiday, but the telephone and often the laptop come along with us…just in case we need to deal with anything.
Even worse than that, each morning the majority of us check our emails and messages and make a couple of calls whilst on the balcony enjoying the first coffee of the day. We haven’t really closed our minds for too long have we?
Do you know? Whilst you are thinking of other things, such as, what to eat from a menu, which cocktail to order or what sun lounger settle on during the day on holiday that you might just have that ‘Eureka moment’ where a powerful thought about business growth pops into your mind or something that seems pretty simple and easy to change that could increase your profit margin floats to the surface of your brain.
It happens so often, but we just don’t think it will happen to us and that our absence from the business will be critical. From experience, you can be reassured that you won’t be missed much for those few weeks.
However, some owners just don’t have the structure in place within their business to step away from it. For example, there’s no one to answer the phone whilst they’re away and that’s why they feel they need to answer calls whilst on holiday. Obviously provision can be made to let customers and clients know that you’re taking a holiday, but often it’s not felt that those most important to you should be left without access to you and the service your business provides to them.
So, how can the issue be overcome to allow you to take a break? Well, there is the option of getting assistance to provision for the phones to be answered. Obviously taking on a temp or an additional member of staff to cover is very costly. How about a cost effective solution? This would be to use a telephone answering service.
Please don’t panic, because this won’t take away the personal service you offer to clients. Through the use of this service, all your calls will be answered and callers will be greeted using your company name. It’s also really easy to set up, because the service will provide you with a telephone number that you simply forward your calls to – diverting them to your new receptionists. These are highly trained and have the ability to follow your instructions to the letter. They can handle anything from collecting caller details, which (as standard) includes their full name and telephone number, but if you need their email too, that’s not a problem. However, this is the basics, because orders can be taken on your behalf, appointments can be booked – the service is endless and depends upon your requirements.
Services can be set up within hours (not days) of your call, so if you go on holiday within the week or even tomorrow, the service can be up and running to cover your time away.
Lets talk about your holiday cover, give Message Takers a call today! 01858 439000