The fear for some prospective clients is highlighted in one very important question “Will my customers know I’m using a telephone answering service?”
The simple answer is ‘No’, but the service provided by a telephone answering service such as Message Takers is as confidential as you make it. Our purpose is to serve as an extension to your business therefore we simply become your receptionist and/or members of your back office team. The largest benefit to you is that you are effectively taking on staff without the additional responsibilities associated to this method of business growth (sick pay, holiday pay, appraisals etc.).
In anticipation of the sudden change to your business i.e. all of a sudden your phones are being answered by three or four different voices, you will find that customers will be very accepting, because what is important to them is the level of service you are able to provide. In short, very few (if any) will question the change and most will simply assume that your business has grown and they will feel very positive about this. The subject of employment is widely accepted as quite a confidential matter, we don’t ask about wages or where staff are situated and it is becoming more commonplace through the use of technology for staff to work from anywhere.
As a telephone answering service with a substantial offering for back office support, you will find that Message Takers can become a very prominent part of your business’s customer service. As a small team, we often find that we simply become named members of staff to our clients.
Communication by telephone is not the only way we can speak to your customers, because we also find that we are added to the email list for the businesses we work on behalf of. Some clients just want us to be their enquiries@ email address, others like to use each of us by name e.g. Sharon@ marie@. We are happy for this to happen and it works well for those clients who really want to give their customers a truly personal and friendly service.
We work on behalf of you as part of your business and will follow your instruction. The illusion of business growth works in a positive way and we can very easily help you to achieve and maintain growth through our service. For more information and to ask those questions that worry you about the use of a telephone answering service, please do call me on 01858 439000.