With the right partnership, a telephone answering service can reap real benefits. We all want to be available to answer every call but, let’s be honest. This is not realistic and could be stopping you doing what you are best at. Therefore, an answering service is a smart solution to ensure calls are answered in the most efficient manner. This solution allows you and your staff to keep working at what you all do best.
Answering phones seem like a seemingly simple task, right? However, getting it right is key to making sure you create the right first impression, making sure that each caller is a welcome call, providing callers with the information they need and getting rid of those pesky sales calls we all receive. It is then vitally important that the message is relayed back to you in an efficient and timely manner. Answering calls and delivering a message is one thing, but doing so accurately and without error requires more planning. Regardless of whether you are looking for an answering service for yourself, or your business, there are certain questions to ask before making a final decision.
Support – Can this company offer support?
Training – Does the company train their staff correctly?
Service – Does this company offer call centre support beyond Telephone Answering Service if the need for additional help is desired?
Reputation – Does the company have positive testimonials can you speak to their clients
Resolutions – If problems arise, how are they resolved? Will you have a single point of contact who can review your scope of work?
Staff – Are they all correctly trained?
Capability – If your call volume increases or decreases can this company easily accommodate these changes?
Customisation – What level of personal customisation can they offer?
Pricing – Does this service provide competitive pricing? If they are bidding significantly lower than other services, determine whether price or quality is most important.
In addition to customer service, a quality answering service can save you money and headache. In today’s competitive market, there’s no room for error or a missed call. While it is easy to go with the cheapest service or the first company you find, make sure you are doing enough research to find the service that is right for you. Call us now 01858 439000